Hello,
Back in October I upgraded my phone contract to unlimited data as I had just moved into a new build without any wifi and require this for work. On the app it said this would increase my monthly payment to £51.99, which I agreed to. However I have just been charged £82.77 and it is not clear on the bill where this extra charge has come from, so I would like an explanation for this please. I have not been abroad and have not done anything different to previous months.
I also, if possible would like to return to my original phone contract with 40 GB of data as I now have wifi installed but there is no option to do so on the app.
Thank you