Hi ​@UsernameES 

I’d recommend the following to see the explanation for one time higher bill;

• Why does my bill look different after an Upgrade or a Plan Change (Pro Rata)? F.A.Q.

You’d like to return the original phone contract or revert your upgrade back to what it was previously?

I’m not sure what you mean by you have Wi-Fi installed, Wi-Fi is typically “installed” on all devices by default.

Tom

I have had wifi installed in my home so I no longer need unlimited data to work from home, I would like to downgrade my contract to what it was before. It was higher in October too so there is no reason for it to be higher again this month with 0 explanation on the bill.

<if I may>

You moved and had to wait on the internet infrastructure/services to be completed, then had to wait for the router to go live and therefore had Wi-Fi from that router and thus had a connection to the www.

But whilst waiting you had to use your phones data to carry on with work duties.

Anyhoo, ​@UsernameES  if you download the bill and read every page, does it not say anywhere that you exceeded an allowance?

Okay, something funky going off either with my connection or these forums

Went to edit and the page crashed. I couldn’t get it back.

CDbException

CDbConnection failed to open the DB connection.

Then eventually got a “Sorry this page is currently unavailable We’ll be back shortly. Thank you for your patience”

*edit. when I said allowance, I meant like any charges outside of your unlimited plan - ie premium rate texts or certain UK phone numbers that can be free with other mobile providers but not necessarily with iD.

Hi ​@UsernameES 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom