Final Bill

Hi ​@jonnyh 

I’m a little confused as to what’s happened here.

You’ve placed an iD Mobile SIMO order, you cancelled it while it was on it’s way to you, it’s now been received on the 7th working day and now you have a final bill however no usage on the SIM itself as you didn’t have it while it was active, correct?

Tom

Pretty much correct, except states 2 working days delivery meaning to me last Wednesday, therefore failed.

Friday other SIM card another Company was up 12 mid day so renewed and eventually after great hassle cancelled.

Its not the actual cost its the way its done, charged for something never had, its not even activated neither is the other SIM card which may well now cancel as well.

Constantly told use app when cannot do a thing with it on either account.

Other SIM card is still not activated and wont be for another 2 weeks at least, but being charged in next few days. Does that mean i will be charged double?

Hi  ​@jonnyh 

Okay, our SIM cards are activated upon dispatch, billing begins upon activation.

If you wish to cancel the iD Mobile plan please do let us know.

Tom

Already cancelled 3 days before receiving Final Bill.

Why am i being charged for something never had as you failed to deliver until 7th day?

Now if i dont pay the menial amount, will have a strike on credit score for what, your incompetance?

Hey there ​@jonnyh, as mentioned, our contracts begin from the moment of dispatch, as does the line-rental which you’re liable for. If you’d like to query this charge, please contact our live-chat:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Just done tghe live chat thing and greeted with a bot that has no clue, round and round in circles.

I do have another SIM still inactive  over a week and wont be activated for another 2 weeks. So your saying against what ALL other providers do is charge gullible punters for no service.

So you sent the SIM card whenever, started charging from that time, fialed to deliver in 4 working days duly cancelled. Yet SIM didnt arrive for 7 days of which punters are liable for, get over it will be taking this further no one else does this underhand trick.

Firstly a big thank you.

I know it states 2 working days for delivery (via DPD) but it took 7 working days to arrive in total (5 working days plus weekend = 7 days.)

So after waiting 4 days you decided to cancel the contract. (Existing SIM with Smarty expired mid day 4th working day, none ported number just a straight SIM with another number.) Would have used PAC or PACT at 4 working days when that SIM from Smarty ended at 12am.)

iD then sent a final bill on the 7th day even though you never actually used the new iD SIM (Have two SIMS still in card unopened. Billed on a Sunday, SIM arrived next afternoon.)

But being as you never even put the SIM in your phone you want to be refunded (No one else does it knowingly, you pay from when activated and they delivered way too late 5 working days, needed by 4th working day or of no use.) (Its not the cost its the way they are treating what would have been long term punters, now theyve lost two.)

And when you mention the old SIM running out you mean your number was transferred to the new iD SIM (This was with Smarty monthly rolling contract that had expired at 12am on 4th working day. I cancelled late afternoon on 4th working day. Was awaiting an urgent call so renewed with Smarty or loose out.)

iD said their late SIM would now be reverted to a PAYG SIM - this allows you to port your number away if that’s what you did when bringing your number to iD (Would have done at activation.)

On the 4th day you took out another contract with another provider (Reinstated rolling contract with Smarty. Urgent planned call we were expecting.)

Did you take another iD contract out too - as you wrote “ Other SIM card is still not activated and wont be for another 2 weeks at least, but being charged in next few days” Firstly i took another SIM only rolling contract for business use, that came fine within 2 working days. Its still unopened unactivated as have 16 days left on Lebara SIM. Now figured i am also being charged when not even opened or activated, so paying 2 months for only from 15 December onwards.

That chat box is mind numbing.

Thanks again.

I was no problem at all ​@jonnyh 

5 working days plus weekend = 7 days

Yep, they don’t count the weekend, even though some delivery companies do, go figure!

Existing SIM with Smarty expired mid day 4th working day, none ported number just a straight SIM with another number. Would have used PAC or PACT at 4 working days when that SIM from Smarty ended at 12am.

Got you👍

Have two SIMS still in card unopened. Billed on a Sunday, SIM arrived next afternoon

So all money paid to iD wants refunding then IMHO as your cancelling within the cooling off period and you made no chargeable use.

No one else does it knowingly, you pay from when activated and they delivered way too late 5 working days, needed by 4th working day or of no use.) (Its not the cost its the way they are treating what would have been long term punters, now theyve lost two

I think some others do. But that’s not the point. If it had been there within 2 working days you’d have been a happy bunny paying iD for the foreseeable future. I get what you’re saying it’s not about the money aspect, its the delay in delivery - iD should bill DPD then!😜

This was with Smarty monthly rolling contract that had expired at 12am on 4th working day. I cancelled late afternoon on 4th working day. Was awaiting an urgent call so renewed with Smarty or loose out

Ah okay. If the iD SIM had made it before the cut off point there would have been a chance (ignoring the porting time) you would have had a smoothish transition.

Would have done at activation

Yep, you can do it that way too. Nowt wrong with that.

Reinstated rolling contract with Smarty. Urgent planned call we were expecting

Well that was good on Smarty! 😀

Firstly i took another SIM only rolling contract for business use, that came fine within 2 working days. Its still unopened unactivated as have 16 days left on Lebara SIM. Now figured i am also being charged when not even opened or activated, so paying 2 months for only from 15 December onwards.

Erm, sadly yes. The meter is running on that one too (just the upfront cost for the month as its not clocking up any use). Staff on here might be able to ‘adjust’ that, but that’s not my call.

Overall, not the best experience now is it 🙄

Hi ​@jonnyh 

We wouldn’t be able to comment on what other networks do, we aren’t them.

If you’d like us to get in touch to take a look into this, please let us know or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

FarceBook poses yet another problem with the way you do things, been through this twice 3hrs lost to be told account holder can only respond. I set account up using joint bank account as a she is unsavy.

Live chat, lost the will to survive on that after 80 odd minute waits and constantly repeating whats already been said prior to two staff. 20 mins later your profile dont match the account holder happened twice - well blow me away.

Why do you make it so difficult, so cut and dry to no leeway. Only had these problems 18 years+ ago with all the biggies.

Think cut our losses and scarper whilst still can.

Hi ​@jonnyh 

That doesn’t appear to be a problem with the way we do things, we have security measures in place to ensure that only the account holder can contact us about their account.

If you aren’t the account holder, you can’t contact us about the account.

Please have the account holder contact us about their account.

Tom

Of course maybe thats why I SET THE ACCOUNT UP

As said shes unsavy, better out of this corrupt shithole

Hi ​@jonnyh 

If you are the one who set up the account in your name and contacted us via your own Facebook account, we’d be able to pass security there.

Tom