I had a pay monthly SIM which has been changed over to PaYG. The account (same number) now appears twice in my online account. I can switch to the PaYG version without problem, but trying to access the previous monthly version throws up an error “Oops- something went wrong!”.
My final bill is in fact a credit, so I don’t need to pay anyhting, but I DO need a copy of that bill for accounting purposes. I have even had an email asking me to login to get it! However, since the old monthly section seems locked off to me I’m stuck.
Live chat has proved useless because of the inability of the chatbot to respond intelligently, and unacceptable wait times if trying to speak to a live agent.
Any ideas or suggestions would be very welcome!
