Skip to main content
Question

Final Bill Increased in less than a Month…

  • July 25, 2025
  • 1 reply
  • 38 views
J
Community Member

I requested a final bill total at the start of July (7th) and it’s was £77.79 and today it’s £90.49 so I can’t understand why it has increased and not decreased? 

    1 reply

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 28, 2025

    Hi tjere ​@Janine83, the final bill requested is only an estimate at the time. It’s likely that since you requested a final bill on July 7th, a new invoice has been created, therefore, being added to your final bill total estimate. If you were to pay for another whole month, and cancelled mid-month, then our systems would automatically credit and refund you the difference for the days you’ve paid for, but didn’t use due to the disconnection.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement