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final bill issue - cant pay

  • November 17, 2024
  • 2 replies
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  • Smw89
  • New
 Contributor
  • 1 reply

Hi,

im trying to pay my final bill but having issues. To give background, I have an existing contract that I’ve now cancelled. I transferred my number to an EE payg sim. Took out a new contract with iDmobile, then transferred the number back. My old account that I’ve terminated, I can login but it won’t show my account or bills etc. just says oops an error has occurred. I think it’s because my mobile number exists twice on two accounts, maybe causing an issue? I cancelled the DD and will make the payment manually. However, I ring 7777 from my mobile and it says my account balance is £0 as it’s pulling up my new contract account. I’ve tried ringing from another mobile on another network, but it only gives the option to enter a mobile number (same issue account balance £0). I was hoping it would allow me to enter the account number of the old contract. 
 

I want to pay the bill but not sure how? Can a link be sent to me to make the payment online? Or a bank transfer?
 

thanks 

Best answer by Tyler

Hey there ​@Smw89, to make payment for the old contract, you’ll need to call from a non-iD Mobile phone number.

 

ou can call our iD Mobile Payment Line on 0333 003 7777

You'll be asked for your mobile number so please enter: [INSERT NUMBER HERE]

Select Option 2 for Payments & Billing

Select Option 2 again for Making a payment

Your current balance is [INSERT BALANCE HERE]

You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance. 

If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.

Enter the amount in Pence followed by # to make the payment for this amount.

For example - £10.50 you'd enter 1050 followed by #

You'll hear the amount entered and press 1 to confirm.

Then proceed to make the payment.

 

Thanks,

Tyler

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    New
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    • Smw89
    • Author
    • New
 Contributor
    • 1 reply
    • November 17, 2024

     

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3953 replies
    • Answer
    • November 18, 2024

    Hey there ​@Smw89, to make payment for the old contract, you’ll need to call from a non-iD Mobile phone number.

     

    ou can call our iD Mobile Payment Line on 0333 003 7777

    You'll be asked for your mobile number so please enter: [INSERT NUMBER HERE]

    Select Option 2 for Payments & Billing

    Select Option 2 again for Making a payment

    Your current balance is [INSERT BALANCE HERE]

    You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance. 

    If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.

    Enter the amount in Pence followed by # to make the payment for this amount.

    For example - £10.50 you'd enter 1050 followed by #

    You'll hear the amount entered and press 1 to confirm.

    Then proceed to make the payment.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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