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Final Bill Queey

Fawcey
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  • Fawcey
  • New
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  • 2 replies

Hi - i recently advised Carphone Warehouse that i wished to cancel my contract within the cooling off period due to poor coverage (couldn’t make calls or texts outside of home other than Wfi calls).

 

I have since returned the phone via DPD and received notification that it has been received (return to be formally processed i believe).

 

in the meantime i ported my number but have now received a final bill from ID Mobile showing £900 or early termination charges - will a revised bill be issued once Currys process my return and update ID Mobile? Surely there cannot be early termination charges if i give notice to Carphone Warehouse within my cooling off period? ID Mobile Live Chat also confirmed i was within my cooling off period too, so a little confused.

Cheers

    5 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1960 replies
    • January 6, 2025

    Hi ​@Fawcey 

     

    Thanks for getting in touch with us here on the community. 

     

    We are sorry to hear you have cancelled the service and also received an unexpected bill. 

     

    Can you please confirm if you ported your number out to a new provider prior to returning the handset?

     

    Nat 

    Fawcey
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    • Fawcey
    • Author
    • New
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    • 2 replies
    • January 6, 2025

    Hi, thanks for coming back to me.

     

    i did port my number before the handset was returned - however i have since had confirmation that the handset is back with Currys but no amended final bill has been received.

     

    cheers

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3361 replies
    • January 7, 2025

    Hey there ​@Fawcey, ah okay, that’ll be why.

     

    For the return process to be completed correctly, you need to await the device to reach our warehouse, and await notification that your return is completed, before porting out.

     

    Therefore, as you ported out beforehand, our system doesn’t change the fee automatically. Therefore, please contact our live-chat to look into this further and request to waiver the fee for you:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
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    • andewhite
    • Platinum 
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    • 12061 replies
    • January 7, 2025
    Fawcey wrote:

    Hi - i recently advised Carphone Warehouse that i wished to cancel my contract within the cooling off period due to poor coverage (couldn’t make calls or texts outside of home other than Wfi calls).

     

    I have since returned the phone via DPD and received notification that it has been received (return to be formally processed i believe).

     

    in the meantime i ported my number but have now received a final bill from ID Mobile showing £900 or early termination charges - will a revised bill be issued once Currys process my return and update ID Mobile? Surely there cannot be early termination charges if i give notice to Carphone Warehouse within my cooling off period? ID Mobile Live Chat also confirmed i was within my cooling off period too, so a little confused.

    Cheers

    Unfortunately ​@Fawcey, porting your number (using a PAC) in the cooling-off period is treated as notice of cancellation of your iD contract.

    A returns number is needed to cancel your order within the cooling-off period. 

    When you got the PAC from iD Mobile, you should’ve been advised of any early termination charges. 

    This community article describes the procedure.  

    Forum member (non-iD).
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8083 replies
    • January 7, 2025

    Hi ​@Fawcey,

    Please let us know if you require further assistance.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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