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Final Bill Query

Fawcey
New
 Contributor
  • Fawcey
  • New
 Contributor
  • 2 replies

Hi - my final bill includes a termination fee in excess of £900 but i cancelled in the cooling off period. How/when will this be rectified?

    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1960 replies
    • January 6, 2025

    Hello ​@Fawcey 

     

    Thank you for reaching out to us here on the community. 

     

    We are sorry to hear you have received an unexpected bill. 

     

    Can you please confirm how you processed the cancellation and if you ported the number via a PAC to another provider?

     

    Thanks, 

     

    Nat 

    Fawcey
    New
 Contributor
    • Fawcey
    • Author
    • New
 Contributor
    • 2 replies
    • January 6, 2025

    Hi,

     

    The number was ported by PAC, yes.

     

    so far as the cancellation, this was dealt with by Carphone Warehouse who advised they would arrange the termination via ID Mobile. This was confirmed on ID Mobile live chat and also that i was within the cooling off period but my bill shows otherwise.

    cheers

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3438 replies
    • January 7, 2025

    Hey there ​@Fawcey, I’ve replied to you via another post, so please respond there if needed.

     

    Thanks,

    Tyler

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