Hi - my final bill includes a termination fee in excess of £900 but i cancelled in the cooling off period. How/when will this be rectified?
Final Bill Query
Hello
Thank you for reaching out to us here on the community.
We are sorry to hear you have received an unexpected bill.
Can you please confirm how you processed the cancellation and if you ported the number via a PAC to another provider?
Thanks,
Nat
Hi,
The number was ported by PAC, yes.
so far as the cancellation, this was dealt with by Carphone Warehouse who advised they would arrange the termination via ID Mobile. This was confirmed on ID Mobile live chat and also that i was within the cooling off period but my bill shows otherwise.
cheers
+24Hey there
Thanks,
Tyler
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