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Like what I have read with other users on here you cant download your final bill with IDMOBILE.

Surely this is illegal that you generate bills that you cant view in your account.

Then just take random payments for leaving!

I am in my account and the bills just download both the desktop version of your site and also on your app.

Then you wonder why idea I have decided to leave! 

Again how on earth can I look at my final bill that you send an email to me what NOTHING is due but I know fully well SOMETHING is due.

Total shambles this network is.

Again I want access to my bills that you are legally to provode BEFORE you take any payments!

Please advise!

 

(I note a few other people who have recently left are having the same issues as soon as you close the accounts down you are restrtciting access to customers bills???? I want to know EXACTLY what is due on my account)

 

Hey there ​@Anthonygb, we’re sorry to hear this. Are you still able to login to your iD Mobile account via the app/website currently?

 

Have you already disconnected? If so, what date did you disconnect please?

 

Thanks,

Tyler

My number was transferred to another provider on 1/7/25 and ID have just told me I owe 39p but I can’t access my bill because ID wont let let me!!!!

Hi ​@Anbelin 

 

We’re sorry to hear this.

 

Are you trying to access the bill on the app?

 

Anika

Yes I tried the app and my account but it wouldn’t let me in said I could access my bills for six months if I wanted!

 

Hi ​@Anbelin 

 

Which device are you using?

 

Have you tried using the website or a different device?

 

Anika

Hi ​@Anbelin and ​@Anthonygb 

This is a reply by ​@Tyler C posted 10hrs ago on another post, with regards to problems downloading bills:-

Hey there XXXXXX, our sincere apologies for this. We currently have an issue with bills being viewed/downloaded both our end and the customers end, and we’re working to resolve this as soon as possible. 

 

Thanks,

Tyler


Hopefully this will be rectified soon.

 

Hey there ​@Anbelin & ​@Anthonygb, as kindly suggested by ​@Decembersangel72, we’re still working on this and hope it’s resolved ASAP. Thank you for your patience.

 

Kind regards,

Tyler

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