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financial hardship

  • May 6, 2025
  • 1 reply
  • 22 views
R
New Contributor

Hello, I’m going through a tough time financially currently due to being on sick pay, there won’t be enough money in my account for the direct debit, could I have some assistance on what to do next?

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • May 6, 2025

    Hey there ​@Rampton92, we’re very sorry to hear that and would love to assist.

     

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Similarly, if you prefer, you can contact our vulnerable customers team via the phone. Please see further information here:

     

    https://www.idmobile.co.uk/legal/accessibility

     

    Thanks,

    Tyler

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