Hello, I’m going through a tough time financially currently due to being on sick pay, there won’t be enough money in my account for the direct debit, could I have some assistance on what to do next?
+24Hey there
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link:
https://community.idmobile.co.uk/inbox/overview
Similarly, if you prefer, you can contact our vulnerable customers team via the phone. Please see further information here:
https://www.idmobile.co.uk/legal/accessibility
Thanks,
Tyler
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