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first Bill almost three times what it should be

  • April 30, 2025
  • 2 replies
  • 37 views
Steve Boffey
Community Member

Hi all,

 just joined my mum up to id as I am already a customer but after setting her up on £9 per month her first bill shows due £24? Tried to get through the chat 3 times today but nobody available?

 Please help

 thanks

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • April 30, 2025

    What does it say on the bill?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • May 1, 2025

      Hey there ​@Steve Boffey, sorry to hear that. It should state on the bill why it’s not as expected.

       

      Did you change the direct debit date at all?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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