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Question

first Bill almost three times what it should be


Steve Boffey
Community Member

Hi all,

 just joined my mum up to id as I am already a customer but after setting her up on £9 per month her first bill shows due £24? Tried to get through the chat 3 times today but nobody available?

 Please help

 thanks

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 2882 replies
  • April 30, 2025

What does it say on the bill?


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3886 replies
  • May 1, 2025

Hey there ​@Steve Boffey, sorry to hear that. It should state on the bill why it’s not as expected.

 

Did you change the direct debit date at all?

 

Thanks,

Tyler