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fraud

Yolanda Dennis
New
 Contributor

What is the number to speak about fraud being done in my name please? 
I’ve been charged £41.99 and I have no clue what or who IDMOBILE is? 

Best answer by Matthew T

Afternoon @Yolanda Dennis,

Your best option would be to speak to our Live Chat team. Simply type “Fraud” into the Chatbot.

Please note: We will need a Crime Reference Number from you to report this, if you don't have one then please head over to the Action Fraud website or give them a call on 0300 123 2040.

Thanks.

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5 replies

andewhite
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  • andewhite
  • Platinum 
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  • 12165 replies
  • June 3, 2024

Unfortunately @Yolanda Dennis, iD Mobile don’t have a telephone support helpline. 

Might be quicker to deal with your issue by sending iD Mobile a private message via Facebook Messenger. 

Forum member (non-iD).
Matthew T
iD Mobile Employee
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  • Matthew T
  • iD Mobile Employee
  • 1857 replies
  • Answer
  • June 3, 2024

Afternoon @Yolanda Dennis,

Your best option would be to speak to our Live Chat team. Simply type “Fraud” into the Chatbot.

Please note: We will need a Crime Reference Number from you to report this, if you don't have one then please head over to the Action Fraud website or give them a call on 0300 123 2040.

Thanks.

iD Community Manager
andewhite
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  • andewhite
    andewhite
Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8175 replies
  • June 10, 2024

Hi @Yolanda Dennis,

Welcome to the Community!

Please let us know if you still require assistance or haven’t been able to contact the team and we can send you a PM.

 

Kash

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Yolanda Dennis
New
 Contributor
  • Yolanda Dennis
  • Author
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  • 1 reply
  • July 9, 2024

Yes Kash send me a PM please …no response has been received and they’ve taken out of account again this month 

Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • 3719 replies
  • July 24, 2024

Hey there @Yolanda Dennis, sorry for only just getting back to you, we’re experiencing very high levels of volume here on Community!

 

Due to the wait times, and the importance of resolving fraud issues ASAP, please contact our live-chat immediately so they can raise this with our fraud team for you ASAP if not done so already:

 

https://www.idmobile.co.uk/live-chat

 

I’m recommending this as it’ll be the quickest cause of action in this scenario.

 

Thank you,

Tyler

 

 

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