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Full monthly bill when only been a week into contract

S
Community Member

I've only been with ID a week but I've been billed for a full month.

Best answer by WelshPaul

Yes, that’s how all pay monthly phone contracts work. You pay your line rental monthly in advance. It’s your usage that’s billed in areas because the networks are unable to predict the future. Sometimes the first month’s bill is higher than expected because of pro rata billing.

Read your bill and pay attention to the from and to dates! 

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    WelshPaul
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    • WelshPaul
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    • 2877 replies
    • Answer
    • April 11, 2025

    Yes, that’s how all pay monthly phone contracts work. You pay your line rental monthly in advance. It’s your usage that’s billed in areas because the networks are unable to predict the future. Sometimes the first month’s bill is higher than expected because of pro rata billing.

    Read your bill and pay attention to the from and to dates! 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • April 14, 2025

    Hi ​@SGreen79 

     

    I’d recommend the same as ​@WelshPaul above and the following page;

     

    https://www.idmobile.co.uk/help-and-advice/understanding-my-bill

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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