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My wife and I are both paying two direct debits a month but have only three plans. Who do I speak to about getting this sorted be refunded?

Best answer by WelshPaul

If you have four direct debits between you then you have four accounts/lines between you. You need to speak to a live chat agent, you can do so by clicking on the following link:

https:idmobile.co.uk/live-chat

 

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    WelshPaul
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    • WelshPaul
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    • June 9, 2024

    If you have four direct debits between you then you have four accounts/lines between you. You need to speak to a live chat agent, you can do so by clicking on the following link:

    https:idmobile.co.uk/live-chat

     

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    • amgems70
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    • June 9, 2024

    Cheers. It’s all very bitty. Live Chat isn’t obviously accessible in my opinion. 

    Tyler
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    • Tyler
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    • June 21, 2024

    Hey @amgems70, Welcome to Community! Our apologies for the late reply, we’re very busy on community at the moment.

     

    Were you able to get through to live-chat and were they able to assist further?

     

    Thank you,

    Tyler

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    andewhite
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    • andewhite
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    • June 21, 2024
    amgems70 wrote:

    Cheers. It’s all very bitty. Live Chat isn’t obviously accessible in my opinion. 

    Have you tried https://idmobile.co.uk/live-chat, @amgems70?

     

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    • amgems70
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    • June 21, 2024

    All good thanks. 

    Tyler
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    • Tyler
      Tyler
    Tyler
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    • Tyler
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    • June 25, 2024

    @amgems70 We’re glad to hear! :)

     

    Kind regards,

    Tyler

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