I can’t get hold of anyone. The emails all come from ‘noreply’ so I can’t reply. There isn’t a customer service number to call anyone and I can’t log into my account because when they ask for me to enter a security code they send me to log in, I don’t get sent a code. I’m literally stuck! Can anyone help? I can’t even work out how to pay the monthly bills.
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Hey there
As you’ve mentioned, we don’t have a general customer service email or phone number to contact us, however, we have numerous ways in which you can.
You can contact us via our live-chat:
https://www.idmobile.co.uk/live-chat
You can also contact us via Facebook and/or Twitter/X if you prefer.
We’re also able to help over our Community pages.
Is the issue you’re having specifically not receiving your verification codes to login, or is there another issue you have that needs investigating please Matthew?
Thanks,
Tyler
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