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Trey Tummond-McKenna
Community Member

Phone is not letting me call out or use my 5G but when u ring it says payment up to date please help 

Best answer by Tyler

Hey there @Trey Tummond-McKenna, welcome to Community!

 

Have you tried restarting your phone?

 

Have you also tried resetting network settings?

 

How long has this been an issue for please?

 

Thanks,

Tyler

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4 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2235 replies
  • Answer
  • June 24, 2024

Hey there @Trey Tummond-McKenna, welcome to Community!

 

Have you tried restarting your phone?

 

Have you also tried resetting network settings?

 

How long has this been an issue for please?

 

Thanks,

Tyler


Hayley Galmoye
New
 Contributor
  • New
 Contributor
  • 2 replies
  • December 9, 2024

My services have been cut of is there any chance u could put me back in till then 


Hayley Galmoye
New
 Contributor
  • New
 Contributor
  • 2 replies
  • December 9, 2024

My bill is overdue but don’t get paid till Friday I’d there any chance I could b out back on till then please 


Tyler
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • 2235 replies
  • December 9, 2024

Hey ​@Hayley Galmoye, if you require a payment extension, please contact our live-chat to request one:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler