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New Contributor
August 21, 2025
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help needed urgently need to speak to someone who works for ID not a robot please xx

  • August 21, 2025
  • 10 replies
  • 4687 views

Hi please can someone advise how I can speak to someone via the phone or by live chat? Thanks in advance 

    Best answer by WelshPaul

    You can chat with a live chat agent using the link below. However, customer support is currently closed and won’t reopen until 9AM tomorrow morning.

    https://idmobile.co.uk/live-chat

    10 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    August 21, 2025

    You can chat with a live chat agent using the link below. However, customer support is currently closed and won’t reopen until 9AM tomorrow morning.

    https://idmobile.co.uk/live-chat

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kiers1993Author
    New Contributor
    August 21, 2025

    That’s great thank you for your help! 

    Decembersangel72
    Gold Contributor
    Gold Contributor
    August 23, 2025

    Hi ​@Kiers1993 

    Just a quick note to say that if you do use Live Chat, type ‘talk to a person’ in the dialogue box to connect to an adviser. Otherwise you will go around and around with the chatbot and get nowhere.

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 29, 2026

    Even when you ask for an agent you just get an AI supported BOT

    New Contributor
    August 19, 2026

    Why has my mobile bill increased so dramatically.

    New Contributor
    August 19, 2026

    Talk to an advisor as to why my mobile bill has increased so dramatically.

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 20, 2026

    Hi ​@Annie Harbord

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

    Geluk
    Silver Contributor
    Silver Contributor
    August 20, 2026

    Why has my mobile bill increased so dramatically.

    Rude to jump on someone else's post; ALWAYS start your own.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    August 23, 2026

    Hi ​@Annie Harbord.

     

    Thank you for your post. 

     

    To look into this properly and explain the charges on your account, could you please contact us via live chat here:
    https://www.idmobile.co.uk/live-chat.

     

    Our team will be able to review your bill in detail and help resolve this for you as quickly as possible.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 29, 2026

    Just witnessed a Live Chat  with an “agent” After a while it became clear it was an AI assisted BOT. My wife asked “are you human” and the got the response “100% human” Asked to transfer to human supervisor.”Agent” said she didn’t have one. Asked for manager, same response. Asked for name of head of customer services “ID Mobile” was the response. Asked for a humans name “ID Mobile is the name. This was a query about “where is my order” which remained unresolved. No doubt this was a bit and not a real person