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help needed urgently need to speak to someone who works for ID not a robot please xx

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Hi please can someone advise how I can speak to someone via the phone or by live chat? Thanks in advance

Platinum  Contributor

You can chat with a live chat agent using the link below. However, customer support is currently closed and won’t reopen until 9AM tomorrow morning.

https://idmobile.co.uk/live-chat

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaulAnswer

Platinum  Contributor

You can chat with a live chat agent using the link below. However, customer support is currently closed and won’t reopen until 9AM tomorrow morning.

https://idmobile.co.uk/live-chat

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Kiers1993Author

New Contributor

That’s great thank you for your help!

Decembersangel72

Gold Contributor

Hi @Kiers1993

Just a quick note to say that if you do use Live Chat, type ‘talk to a person’ in the dialogue box to connect to an adviser. Otherwise you will go around and around with the chatbot and get nowhere.

Good luck x

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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DMAC

New Contributor

Even when you ask for an agent you just get an AI supported BOT

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Annie Harbord

New Contributor

Why has my mobile bill increased so dramatically.

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Annie Harbord

New Contributor

Talk to an advisor as to why my mobile bill has increased so dramatically.

Owethu M

iD Mobile Employee

Hi @Annie Harbord,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Owethu

Geluk

Silver Contributor

Why has my mobile bill increased so dramatically.

Rude to jump on someone else's post; ALWAYS start your own.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Marquerita T

iD Mobile Employee

Hi @Annie Harbord.

Thank you for your post.

To look into this properly and explain the charges on your account, could you please contact us via live chat here:
https://www.idmobile.co.uk/live-chat.

Our team will be able to review your bill in detail and help resolve this for you as quickly as possible.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

DMAC

New Contributor

Just witnessed a Live Chat with an “agent” After a while it became clear it was an AI assisted BOT. My wife asked “are you human” and the got the response “100% human” Asked to transfer to human supervisor.”Agent” said she didn’t have one. Asked for manager, same response. Asked for name of head of customer services “ID Mobile” was the response. Asked for a humans name “ID Mobile is the name. This was a query about “where is my order” which remained unresolved. No doubt this was a bit and not a real person

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Evo

New Contributor

How come my bill is £63 when I signed up at £40 a month unlimited