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Question

help needed urgently need to speak to someone who works for ID not a robot please xx

  • August 21, 2025
  • 7 replies
  • 4355 views

Hi please can someone advise how I can speak to someone via the phone or by live chat? Thanks in advance 

7 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • August 21, 2025

You can chat with a live chat agent using the link below. However, customer support is currently closed and won’t reopen until 9AM tomorrow morning.

https://idmobile.co.uk/live-chat


  • Author
  • New Contributor
  • August 21, 2025

That’s great thank you for your help! 


Decembersangel72
Gold Contributor
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Hi ​@Kiers1993 

Just a quick note to say that if you do use Live Chat, type ‘talk to a person’ in the dialogue box to connect to an adviser. Otherwise you will go around and around with the chatbot and get nowhere.

Good luck x


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  • New Contributor
  • August 19, 2026

Why has my mobile bill increased so dramatically.


Forum|alt.badge.img
  • New Contributor
  • August 19, 2026

Talk to an advisor as to why my mobile bill has increased so dramatically.


Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • August 20, 2026

Hi ​@Annie Harbord

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

Owethu


Geluk
Silver Contributor
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  • Silver Contributor
  • August 20, 2026

Why has my mobile bill increased so dramatically.

Rude to jump on someone else's post; ALWAYS start your own.