I purchased my 24 months id mobile contract from currys/pc world that included an iphone 13 pro max and id mobile sim. I recieved my end of contract notification email on 07-06-2024 stating that my minimum contract period for 24 month handset plan ends on 26 June 2024. On the 29th I received an email that my monthly bill is ready which is £48.75. On the 30th june 2024 I bought a new id mobile plan through their app £10 a month because my 24 months old contract had finished. But still on the id app they are asking for £48.75 when I have already switched to a new plan. Just to get rid of the old bill I cancelled my id plan after that I have received an email from id that my disconnection request has been received and my account will be deactivated on 01-08-2024. I wanna cancel my disconnection request and keep the £10 a month contract please help
Help with cancelling cancellation request and bill
Best answer by andewhite
Because iD forum members can’t look at your iD accounts, you’ll need assistance from iD support online to stop your disconnection.
Try https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays (6pm at weekends).
+26Because iD forum members can’t look at your iD accounts, you’ll need assistance from iD support online to stop your disconnection.
Try https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays (6pm at weekends).
+24Hey there
As
I hope they’ve already, or can help further.
Thank you,
Tyler
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