Hi all. I can’t setup my direct debit. It just says “oops something went wrong”. I’m all up to date with payments and have tried over several days. Any ideas?
thanks
wayne
Solved
help with direct debit
Best answer by andewhite
Have you tried the online iD Live Chat service,
The Live Chat service is the primary support channel at iD Mobile.
The iD chatbot works 24/7, and customer advisors work until 8pm on weekdays (6pm at weekends + bank holidays).
Just tell the bot you want to “talk to a person” - an adviser might help you to setup your direct debit.
This topic has been closed for comments
+26Have you tried the online iD Live Chat service,
The Live Chat service is the primary support channel at iD Mobile.
The iD chatbot works 24/7, and customer advisors work until 8pm on weekdays (6pm at weekends + bank holidays).
Just tell the bot you want to “talk to a person” - an adviser might help you to setup your direct debit.
+24Hi
Welcome to the Community!
It looks like
If you still require assistance, please let us know.
Kash
Yes but unfortunately they were no help. Apparently
I've got to keep trying as they are working on it. Not really a great answer.
+24Hi
Sorry to hear that it wasn’t resolved.
We can reinstate the last account that was active on the account.
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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