Have you tried the online iD Live Chat service, @Wazza is ace? 

The Live Chat service is the primary support channel at iD Mobile. 
The iD chatbot works 24/7, and customer advisors work until 8pm on weekdays (6pm at weekends + bank holidays).

Just tell the bot you want to “talk to a person” - an adviser might help you to setup your direct debit.

Great thanks

Hi @Wazza is ace,

Welcome to the Community!

It looks like @andewhite has helped you with this one.

If you still require assistance, please let us know.

Kash

Yes but unfortunately they were no help. Apparently
I've got to keep trying as they are working on it. Not really a great answer. 

Hi @Wazza is ace,

Sorry to hear that it wasn’t resolved.

We can reinstate the last account that was active on the account.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash