Hey there ​@htolera, sorry to hear that. When you change the direct debit date, the bill will then become pro-rata’d as the billing period becomes longer, depending on the date you changed it, and the date you changed it to. So the bill this month will be higher as the billing cycle was longer and you likely didn’t make a payment last month for example. Please see why here:

https://www.idmobile.co.uk/directdebit

Unfortunately, you can only change your direct debit date once every 6-months, and the price of a bill cannot be changed. However, we can request a payment extension for this one bill for a date you can make full payment if that’d help at all?

Thanks,

Tyler

My usual bill is £45 but i’m not sure why the next bill is covering me from the 18/07 - 07/09 i only requested for my bill date to be paid for the 22nd of every month. This should mean I am billed from the 18/07-22/08 i don’t understand why an extra 2 weeks have been added. I understand for there to be an increase but I don’t wish for it to be so big that I cannot afford my next bill it’s jumped to £76. Please can you help change this 

Hey there ​@htolera, you always have an invoice date, and a payment date. Unfortunately, there is no way of changing the direct debit date, or the payment amount for this month I’m afraid, as the time has already gone, and you would need to pay for the time those services were active, hence the latest bill. We cannot revert you back to a regular monthly payment, otherwise you’d have had extra time with services for free. 

Therefore, all we can do at this point is request a payment extension for this one bill, for a date you can make the full payment. After this payment, all your bills will be on the 22nd each month for the regular contract price, it’s only this payment that will be this month. If a payment extension is something you’d like, please do let us know and we can request one for you. 

The reasoning for the charges etc are outlined on our website below via this link:

https://www.idmobile.co.uk/directdebit

We’re really sorry for any inconveniences caused, however, this isn’t something we can change, we can only request a payment extension for you if you can’t pay right now.

Thanks,

Tyler

Hi I’m not sure I understand. 

I am talking about a future date. I requested for my direct debit to be changed from the 3rd of July to the 22nd. This was requested shortly after the first direct debit was taken. I am not requesting for any free service I am talking about future services which I have not used or paid for. I am now being billed from the 18 of july to the 7th of september on the 22nd of August. I’m not sure why the future billing is all the way until the 7th of september this should be considered in the next bill. My payment for this month can be invoiced from the 18 of July to the 22nd of August  and I can pay any date from the 22nd of august. What you are asking me to do is pay for a service that I would not have used between the 22nd of august to the 7th of September. How is this fair? Can this please be escalated immediately please I need help regarding this

Hey there ​@htolera, I completely appreciate your frustrations, however, the charges are correct and advised as per our website on the link I sent above. The direct debit date change is the invoice date, which means you’ve changed your invoice date to the 22nd, which is why your bill is being taken 14-days after that on 07/09/2025. All bills are taken 14-days after the invoice/direct debit date, so that’s why your bills are going to be on/around the 7th each month, with your invoice date now being the 22nd each month. 

As mentioned, the bill would be correct, and we’d only be able to offer a payment extension for the bill that’ll be due for a date you can pay, so if that’s something you’d like us to do, we can do so for you.

Thanks,

Tyler