Skip to main content
Solved

hi

  • February 3, 2025
  • 2 replies
  • 37 views
C
Community Member

I have pay the bill but the amount is still there can someone help me with that ? 

Best answer by Natalie W

Hello ​@Constantin23 

 

Thank you for getting in touch. 

The app should update within 24 hours of the payment being made. 

Please let us know if this is not the case. 

 

Thanks, 

 

Nat 

    This topic has been closed for replies.

    2 replies

    Daz_S
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • Daz_S
    • Platinum 
Contributor
    • February 4, 2025

    Hi there ​@Constantin23 

     

    So you made a manual payment but the amount due is still showing? If you viewed that on the app immediately after paying then the app might have been a little slow to respond. The app does now auto refresh after a period of inactivity. Check now to see it the payment shows as cleared.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • Answer
    • February 4, 2025

    Hello ​@Constantin23 

     

    Thank you for getting in touch. 

    The app should update within 24 hours of the payment being made. 

    Please let us know if this is not the case. 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement