I would like to speak to someone regarding paying a bill after I have closed my direct debit, however I cannot find anywhere to speak to someone, some things just cannot be explained on a chat bot
Solved
how can i speak to someone regarding billing
Best answer by andewhite
Try telling the 24/7 iD chatbot you need to “talk to a person”,
The iD customer advisers work until 8pm on weekdays.
+26Try telling the 24/7 iD chatbot you need to “talk to a person”,
The iD customer advisers work until 8pm on weekdays.
It was pretty poor to be honest, went onto chat bot, then into advisor, spent over an hour being told I don't owe anything, and that I don't have an old account that needs paying up, which I do.
Gave my old account number and lo and behold I did owe some money, 26 pence which on a text message I was threatened with charges because my direct debit had been cancelled.
I have left feedback
And I have sorted it out myself.
If I wasn't so early into a new contract, which would incur charges I would definitely go elsewhere.
Customer service is shocking in my experience.
+24Hi
I’m very sorry to hear that your experience hasn’t been good.
If you require further assistance, please let us know and we can PM you.
Kash
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