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Question

how do I close down an account on behalf of my father?

  • April 30, 2025
  • 1 reply
  • 4 views
C
Community Member

Hello All,

 

My father (88) now resides with me and no longer lives in the UK.

I am his POA (Power of attorney) and closed his direct debits.

 

IDmobile is trying to collect an outstanding debt he incurred, which is not an issue and am happy to pay but I DO want the contract cancelled?

can anyone help me achieve this, tried online chat - no one available 

    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3886 replies
    • May 1, 2025

    Hey there ​@cyriltop, thank you for reaching out. Of course we can assist further here. 

     

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      cyriltop

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