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How to remove Add on

Bekki Churcher-Soden
Community Member

I was having issues using the app and I have accidentally added on extra Add-Ons that I do not require. How do I remove these as I do not need them.

Best answer by Geluk

Contact idMobile via CHAT PAGE.

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    4 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • 438 replies
    • Answer
    • June 19, 2024

    Contact idMobile via CHAT PAGE.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    1 person likes this
    • S
      Sirgius
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • July 4, 2024

    Hi @Bekki Churcher-Soden 

     

    Unfortunately add ons cannot be refunded, sorry.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Arnia Krystine Hubbard
    New
 Contributor

    I need to remove the add ons.as.i can.not afford them.

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1860 replies
    • September 26, 2024

    @Arnia Krystine Hubbard you should be able to do this in the iD Mobile app. If not, speak to our Live Chat team: https://www.idmobile.co.uk/live-chat

    Thanks.

    iD Community Manager
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    1 person likes this
    • S
      Sirgius

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