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I am not aware of an account but receiving emails about outstanding balance

  • May 27, 2025
  • 1 reply
  • 10 views
M
Community Member

Hello,

 I am getting an email from no-reply@idmobile.co.uk about  an outstanding balance on your iD Mobile account. There is no information about the number or account reference. Last time it did forward to a debt collection company. As I am not aware of this account how I will be able to gather more information about and to terminate this annoyance

    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • May 27, 2025

    Hi ​@micfarmakis  sorry to hear this.

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

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