I am still paying old monthly bill even though I have switched to a cheaper plan. | iD Mobile Community
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I am still paying old monthly bill even though I have switched to a cheaper plan.

  • October 21, 2024
  • 1 reply
  • 77 views

I changed my plan from a £30 plan to a £10 plan and I just got billed £32. I don’t understand what’s happening; I changed my plan a week ago.

Best answer by Tyler C

Hey there @AliceEkw, thank you for reaching out.

 

Please take a look at the following for further information for pro-rata charges when changing plan:

 

 

If you have any billing queries, please contact our live-chat who can advise the reasoning:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

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1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • October 23, 2024

Hey there @AliceEkw, thank you for reaching out.

 

Please take a look at the following for further information for pro-rata charges when changing plan:

 

 

If you have any billing queries, please contact our live-chat who can advise the reasoning:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler