I canceled within the 14 day cooling off period because for the 6 days I actually tried to get my service set up, iD mobile failed miserably and I went without a working phone. Not only did I get direct-debited for the monthly service that I was never able to use, I have an upcoming bill sitting on my account for over £800 for a termination fee. I am LIVID. Who is going to to fix this before I contact my ombudsman?
I canceled within the 14-day cooling off period and I have a HUGE bill showing.
+25Hi
It sounds like you’ve cancelled or transferred your number out before contacting us to organise a return/before the return completed.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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