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i have been billed twice for one month

  • June 18, 2025
  • 3 replies
  • 37 views

I have been billed twice for one month

i have paid double the amount I should have 

Best answer by Tyler C

Hey there ​@lornaperry14, if you’ve overpayed, the overpayment will automatically go onto your account as credit to pay towards your next bill, or, you can request a refund with us if you prefer.

 

Thanks,

Tyler

3 replies

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  • iD Mobile Employee
  • June 19, 2025

Hi ​@lornaperry14 

 

Thank you for getting in touch. 

Sorry to hear you are experiencing issues with your billing and payments. 

Can you please confirm if your bank is showing as having two separate payments being taken or if the one payment you have made was double the usual amount?

 

Thanks

 

Natalie 


  • Author
  • New Contributor
  • June 20, 2025

Two separate payments 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • June 23, 2025

Hey there ​@lornaperry14, if you’ve overpayed, the overpayment will automatically go onto your account as credit to pay towards your next bill, or, you can request a refund with us if you prefer.

 

Thanks,

Tyler