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i have been billed twice for one month

  • June 18, 2025
  • 3 replies
  • 48 views
L
New Contributor

I have been billed twice for one month

i have paid double the amount I should have 

Best answer by Tyler C

Hey there ​@lornaperry14, if you’ve overpayed, the overpayment will automatically go onto your account as credit to pay towards your next bill, or, you can request a refund with us if you prefer.

 

Thanks,

Tyler

    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • June 19, 2025

    Hi ​@lornaperry14 

     

    Thank you for getting in touch. 

    Sorry to hear you are experiencing issues with your billing and payments. 

    Can you please confirm if your bank is showing as having two separate payments being taken or if the one payment you have made was double the usual amount?

     

    Thanks

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • lornaperry14
    • Author
    • New Contributor
    • June 20, 2025

    Two separate payments 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • June 23, 2025

    Hey there ​@lornaperry14, if you’ve overpayed, the overpayment will automatically go onto your account as credit to pay towards your next bill, or, you can request a refund with us if you prefer.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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