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I have credit but get the message that I'm out of credit

  • 22 July 2024
  • 3 replies
  • 16 views

I have a basic PAYGO account with idMobile.  It has just over £5 credit but when I try to make a call I get the “out of credit” message.  Similarly I can’t send texts.

 

Help!

3 replies

Userlevel 7
Badge +6

Hey @chrisisbd,

Has this issue been resolved? If you recently topped up, it can take between 2-24 hours to process in some cases.

Thanks.

Userlevel 1

No, it hasn’t been resolved.  I had £5 credit days, or even months, before this happened.

 

I added £5 and now I can call and send texts, maybe it will happen again when I get down to £5 credit!

Userlevel 7
Badge +6

@chrisisbd if the issue persists, it may be worth speaking to our Live Chat team who can look into your account. Thanks.

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