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I have credit but get the message that I'm out of credit

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I have a basic PAYGO account with idMobile.  It has just over £5 credit but when I try to make a call I get the “out of credit” message.  Similarly I can’t send texts.

 

Help!

Best answer by Matthew T

@chrisisbd if the issue persists, it may be worth speaking to our Live Chat team who can look into your account. Thanks.

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Matthew T
iD Mobile Employee
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  • Matthew T
  • iD Mobile Employee
  • 1860 replies
  • July 29, 2024

Hey @chrisisbd,

Has this issue been resolved? If you recently topped up, it can take between 2-24 hours to process in some cases.

Thanks.

iD Community Manager
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  • chrisisbd
  • Author
  • Helpful
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  • 22 replies
  • July 29, 2024

No, it hasn’t been resolved.  I had £5 credit days, or even months, before this happened.

 

I added £5 and now I can call and send texts, maybe it will happen again when I get down to £5 credit!

Matthew T
iD Mobile Employee
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  • Matthew T
  • iD Mobile Employee
  • 1860 replies
  • Answer
  • July 30, 2024

@chrisisbd if the issue persists, it may be worth speaking to our Live Chat team who can look into your account. Thanks.

iD Community Manager

Reply.


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