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i have unlimited minutes and text in my plan and yet i am nring nessaged to say my minutes have ran out. why this

  • July 17, 2025
  • 1 reply
  • 77 views
Paramjeet
Community Member

My plan includes unlimited minutes and text and yet I am receiving messages to say I have ran out of minutes. Why?

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 17, 2025

    Hey there ​@Paramjeet, sorry to hear that. It’s likely you’re calling a premium phone number that’s not included in your allowances. Therefore, to allow these calls, you need to enable premium settings via the iD Mobile app/website and increase your bill cap to allow for the charges ot go through for these calls/texts.

     

    Thanks,

    Tyler

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