I haven't activated my sim yet as I am not ready but I have just received a bill. What can I do please?

Call Cust Service on 333.

Hey there ​@Steve De Pace, all our contracts begin charging from the date of order/dispatch. We cannot freeze or pause payments until you have your contract I’m afraid.

All SIM cards are delivered in 3-5 working days, so if not delivered yet, please do let us know.

If you need a payment extension to delay when you make this payment, we can also assist with that if needed.

Thanks,

Tyler

Could you do that for me please. I have had to go to South Wales as my elderly mother has dementia and I had to go to help as she fell. I have only just got back and can't finish putting the antenna on my motorhome just yet but hopefully next week weather permitting

Hi ​@Steve De Pace 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom