Hello ​@mikeclements91 

Thank you for reaching out to us here on the community. 

I am sorry to hear you have paid twice. 

Can you please confirm if this was a direct debit payment and a manual card payment and if both payments show as being made via your banking app? 

If yes, we would recommend reaching out to the Live Chat team here to discuss a refund. 

Thanks, 

Nat 

Hi

it was a manual card payment.

thanks

mike

Hi

the manual payment was made from my chase account. But the direct debit is set up from my Santander account.

its the manual paid from chase account that I need a refund.

thanks

mike

Hi

here is a copy of my payments as you can see I have paid twice.

please refund the payment made by card on the 2n Jan

thanks