Hi,
So I’ve had a rather rocky year, and managed to miss a payment to you guys a couple of months ago, resulting in my services being cut off the next day.
Since then I have had repeated letters sent to my ex partners address (could do with having that changed!) and lots of emails from OverDale regarding paying outstanding bill, but when I reached out to OverDale I had no response to any of my emails.
I would be happy to pay what I owed, but unfortunately your payment line does not give me an option to dispute that figure. I accept that a missed payment is still due, and even accept the concept of paying a full month for about 7 hours worth of service - as it was my mistake.
However I don’t see why on earth I’m expected to pay for a further two months of services that I did not recieve, while out of contract, and during which period I have made reasonable efforts to communicate with someone regarding the issue - simply to have my phone reconnected and my payments resumed!
So if someone would be kind enough to help me, i would be very grateful, as I am in dire need of phone service. Have to travel back to my home town to help my mother move away from an aggressive neighbour, and having no phone service is going to make that a tad difficult.
If no help can be offered, I suppose I can always swap provider, but that would be a shame as I think you guys are a pretty sterling company (even had my mother and a few friends swap to ID) other than how difficult you are to contact!
Thanks in advance, and sorry for length of message!
Solved
I need my phone reconnected, but can't get live chat to load no matter what I try!
Best answer by Xerxes
Hello yet again!
Seems to have rectified itself (unless someone addressed it on your end, in which case many thanks!).
Hopefully be able to use my phone soon too!
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