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I paid the bill yesterday and I still don't have an active subscription

  • June 11, 2024
  • 1 reply
  • 17 views
Darek Porebski
Community Member

I paid the bill yesterday and I still don't have an active subscription

Pinned reply

June 25, 2024

Hi @Darek Porebski. Sometimes what can happen is that a suspension/bar on the account isn’t automatically lifted when payment on an overdue bill is made. However, this can be fixed by a member of the team.

Please let us know if you still have an issue with this, and we’ll be happy to send you a PM.

-Lauren

1 reply

Lauren
iD Mobile Employee
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  • Lauren
  • iD Mobile Employee
  • 479 replies
  • June 25, 2024

Hi @Darek Porebski. Sometimes what can happen is that a suspension/bar on the account isn’t automatically lifted when payment on an overdue bill is made. However, this can be fixed by a member of the team.

Please let us know if you still have an issue with this, and we’ll be happy to send you a PM.

-Lauren

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