As an online service, iD do not have a customer service phone line but are available to help here, via Live Chat or on social media platforms (Facebook/X).

Hi ​@Hcolmer123 

As ​​​​@MZone has stated, you need to use the online chat:-
https://www.idmobile.co.uk/help-and-support
Type ‘talk to a person’ in the dialogue box to connect with an adviser rather than going round in circles with the chatbot. Make sure you have time to connect as it may take a while for the chat to start and to get replies as the advisers usually handle a few conversations at a time.

Or can connect via social media:-
https://www.facebook.com/idmobileuk/?locale=en_GB
https://x.com/iD_Mobile_UK?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

OR, you can let us know the details of the problem your are encountering, including what phone you have,  on this post, as there is a lot of knowledge held by those on this Community site and they may be able to help sort the problem.






 

Hey there ​@Hcolmer123, we hope the advice from both ​@MZone & ​@Decembersangel72 has been able to help.

Please let us know if any further questions.

Thanks,

Tyler