I want to discuss my bill, I should be in credit, but the live chat button does not appear in three different browsers and I have cleared my cache.

Hello ​@Adrian Woodward 

Thank you for getting in touch. 

We are sorry to hear you are experiencing issues with your billing. 

Can you please expand on the issue and why the account should be in credit? Was this due to an overpayment?

I am afraid we are not able to arrange an email response but we would be happy to assist you further here.

Thanks 

Nat 

• I'm unable to see the Live Chat button. What should I do? F.A.Q.

It might be related to number 1 or 3 on the above link Adrian.

I would guess the say maybe a VPN could also be causing this too, though I do doubt it (but was worth a mention)

Hi ​@Adrian Woodward 

Have you checked the Live Chat webpage? I can see it using Google Chrome with no VPN.
http://idmobile.co.uk/live-chat

Remember to type ‘talk to a person’ in the chat box to skip the useless chatbot questions.

x
 

Hi Yes Natalie I have made overpayments. 

I dont use a VPN and I have cleared my cache

Hey there ​@Adrian Woodward, for the live-chat, have you ensured pop-ups are enabled?

Have you tried via different devices, or different browsers?

Have you tried incognito mode?

If still having issues, we can help further here if you prefer.

Thanks,

Tyler