ID Mobile always fails to direct debit from my Lloyds account. First it silently ignores its fail for several days and then blocks me. Same thing each month.

Question

The same thing happens each month. First the app reports a successfull direct debit. I contact the live chat support and your agent confirms you have received the recent bill payment via direct debit. Then in a few days its status silently and magically changes to an error. Then IdmobilE blocks me and starts spamming with SMS and emails about some missing payment. It’s fun that your representative confirmed you got the money via direct debit several days ago. Okay, I contact the live chat again, your agent says I must pay the already paid bill with a card immediately. Then they verify my direct debit details and say the next month my direct debit will work like a charm. But the next month they fail again just like the month before. This happens again and again: they fail, they silently ignore their fail, they block me, they promise it will not happen again, it happens again. Useless support, terrible experience, business as usual🤑 So, in fact they are forcing me to pay my bills by card. They say they will ruin my credit history if I insist on direct debit only. Yes, I have a number of other direct debits on the same bank account, no issues at all. Yes, the bank says idmobile don’t even try to charge me. Yes, I copypaste my account details while setting up the direct debit. Yes, I tried to disable and enable it again.

Siân W · Answer

Hi ​@dunkaist I am sorry to hear this, it must be very frustrating.We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.

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