ID cancelled my direct debit and now they have accidentally blocked themselves from ever collecting a direct debit payment again.My issue is currently with the Curry’s CEO team but they are still totally clue less how to fix it, only saying I need to provide a new bank account to fix THIER mistake 🤣🤦♂️I’m currently in the process of making a complaint to the regulator to fine ID for their absurd financial policies, blocking their own customers and charging them extra to manually pay.If this has happened to you also, please let me know so I can get you in touch with the regulator for compensation.

Ah ha! You omitted a very important detail in your original post. If a direct debit fails twice, the company collecting the payment may cancel it, either because their bank's policy dictates it or to avoid further charges or issues. Also, a direct debit may becancelled by the bank if no payments are requested within a six-month period.You cannot set up a direct debit, fail to pay it x amount of times in a row (for whatever reason), and expect the direct debit to remain active.EE have the same policy:https://community.ee.co.uk/t5/Contracts-Billing/Is-my-direct-debit-cancelled-if-payment-missed/td-p/1540787

Who do you bank with? What makes you think iD mobile are the ones cancelling the direct debit mandate?

ID Mobile Cancelled your Direct Debit?

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