ID cancelled my direct debit and now they have accidentally blocked themselves from ever collecting a direct debit payment again.
My issue is currently with the Curry’s CEO team but they are still totally clue less how to fix it, only saying I need to provide a new bank account to fix THIER mistake 🤣🤦♂️
I’m currently in the process of making a complaint to the regulator to fine ID for their absurd financial policies, blocking their own customers and charging them extra to manually pay.
If this has happened to you also, please let me know so I can get you in touch with the regulator for compensation.
Best answer by WelshPaul
Ah ha! You omitted a very important detail in your original post. If a direct debit fails twice, the company collecting the payment may cancel it, either because their bank's policy dictates it or to avoid further charges or issues. Also, a direct debit may be cancelled by the bank if no payments are requested within a six-month period.
You cannot set up a direct debit, fail to pay it x amount of times in a row (for whatever reason), and expect the direct debit to remain active.
NatWest. They have told me it has happened with a lot of NatWest customers. They told me they cancelled it after 2 failed payments. It’s not normal in the banking industry for a company to ever cancel a dd, unless they want to ban the customer. I believe ID are doing it on purpose to raise money from manual payments.
Ah ha! You omitted a very important detail in your original post. If a direct debit fails twice, the company collecting the payment may cancel it, either because their bank's policy dictates it or to avoid further charges or issues. Also, a direct debit may be cancelled by the bank if no payments are requested within a six-month period.
You cannot set up a direct debit, fail to pay it x amount of times in a row (for whatever reason), and expect the direct debit to remain active.
Hi @JosephSpendlove sorry to hear this has happened; however, if your case is with our CEO Team, they will be able to assist you in getting this all resolved.
Hi @JosephSpendlove sorry to hear this has happened; however, if your case is with our CEO Team, they will be able to assist you in getting this all resolved.
They are totally useless! The front line customer service agents abroad are more helpful.
Ah ha! You omitted a very important detail in your original post. If a direct debit fails twice, the company collecting the payment may cancel it, either because their bank's policy dictates it or to avoid further charges or issues. Also, a direct debit may be cancelled by the bank if no payments are requested within a six-month period.
You cannot set up a direct debit, fail to pay it x amount of times in a row (for whatever reason), and expect the direct debit to remain active.
Have you ever told the bank that iD Mobile set up a direct debit without your consent?
Paper mandates were used in the early days of direct debits, and I didn’t even know they were still a thing! I suppose the bank has requested them because they want your signature on a physical document clearly showing your consent for the direct debit to be setup. It sounds like NatWest has placed a restriction on your account.
FYI - No one else has complained about such issues on this community.
If you’re struggling to meet your obligations and managing your account poorly, your only option is to change banks.
100% no. Natwest have already said its a simple fix, they just need a paper mandate because ID have blocked themselves ever setting it up themselves electronically. ID have already admitted it’s happened with many NatWest customer. I want ID to cancel my contract without charge so I can go to another provider who can successfully set up DD payments. Having a 2 strike rule is not realistic or normal practise in the financial industry. I am sick to death of ID who have been playing games with my complaint for over 9 months, not even CEO team can fix it!
ID have blocked themselves ever setting it up themselves electronically.
No! The bank is refusing to accept an electronic application due to an excessive amount of direct debit applications that subsequently failed to process.
This is your fault! You’ve failed to meet your commitments, causing your direct debits to be returned unpaid. As a result, the bank has cancelled them and has finally imposed a restriction on your account.
You have three options.
Ask the bank to remove the restriction
Change banks
Make manual payments
You have no valid complaint and therefore no valid reason to terminate your agreement penalty-free.
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