ID Mobile not updating my direct debit when requested?

thesandrock · 2025-02-08T10:20:07+00:00

I have two numbers with ID Mobile. Both accessed via the same login account. I have recently changed banks, so have updated a number of Direct Debit instructions with a wide range of organisations. I have done this in the app with ID Mobile, and my new account details are showing correctly in the app. I did this mid-January. However, unlike every other organisation, ID Mobile has not yet submitted my instruction to my bank. As a result, the Direct Debit is not showing as active with my new bank, and still active with my old bank. I am concerned that the payment which is due mid-February, will either be taken from my old account (which has a zero balance) or that the DD will not be taken at all. I would be grateful if someone from ID Mobile could look at the account and update me with what is happening, and reassure me that the funds will be taken from the correct account as per my instruction, which was submitted in good time (well before the 10-working days ID Mobile stipulate is required).

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