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iD Mobile payment not showing on bank statement

  • September 30, 2024
  • 1 reply
  • 101 views

RichardWatt7
Helpful
 Contributor

I have 2 iD Mobile SIM only plans in my name, one for myself, one for my wife, and both are paid using direct debit.

The payment for my account for September has been taken and is showing on my bank statement.

The payment for my wife’s account for September is showing as taken on the iD account management page but still isn’t showing on my bank statement yet (iD says that it was taken on the 27th September).

Looking at the payment before, it was taken on the 27th August and showed up on my statement on the 29th August, so is this a case of the direct debit being requested on the 27th September and not taken on the 29th September due to that being a Sunday?

1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • October 3, 2024

Hi @RichardWatt7,

Welcome to the Community!

It can sometime take around 5 working days for the payment to reflect.

It may be worth checking with our Live Chat Team to confirm that it has definitely gone through.

 

Kash