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Impossible to contact id mobile

  • November 11, 2024
  • 5 replies
  • 239 views

No matter how I try I can't get to chat to aid mobile operative!

Get to an icon that seems to offer that option, but when I press it, nothing happens!

And their number 7777, is completely useless!

5 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • November 11, 2024

Have you tried using different web browsers, @Michael Duffy

Do you block popup windows or use anti-malware software? 

This community article, which explains how to use Facebook or X (formerly Twitter) to contact iD customer services, might help. 

🍀 


  • Author
  • Active Contributor
  • 12 replies
  • November 11, 2024

No, don't see why a different browser would help. No blocked pop-ups or anti malware.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • November 11, 2024

Hi @Michael Duffy,

Please visit https://www.idmobile.co.uk/live-chat.

You’ll need to type chat to an agent to give you the relevant option to be put through to the team.

 

Kash


  • Author
  • Active Contributor
  • 12 replies
  • November 11, 2024

Type chat to an agent where? Followed your link, and there was no option to type chat to an agent!


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8175 replies
  • November 11, 2024

@Michael Duffy,

I can see that In have responded to you elsewhere.

Please get back to us there if you require further assistance.

 

Kash