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Question

incorrect bill amount showing on the app

R
New
 Contributor
  • RIF
  • New
 Contributor
  • 1 reply

First issue:

Instead of the app showing the correct amount owed as per my bill (£10), it shows (£10.07). Same on the web. Customer services say it is erroneous, they do not understand why and took an action to escalate to resolve. That was two weeks ago. 
the issue is not resolved as we are now on the second bill and of course no updates. 

Second issue:

A week ago, I was promised a customer service credit to my account. Is there an area of my account on the web or in the app that I should be able to see that credit? If not, why ?

if anyone has any informed thoughts on either of these two issues, please help.

With thanks  

 

 

 

 

 

eSIM only customer since March 2025

    2 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 655 replies
    • March 19, 2025

    We can’t help with billing issues unfortunately you would need to speak to live chat. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 21, 2025

    Hey there ​@RIF, sorry to hear that.

     

    Firstly, please get back in touch with the team that raised this for you, and they can check if there’s any update from the technical team.

     

    In terms of the credit, you wouldn’t be able to see this via the website/app I’m afraid, so it’s likely it’s been credited, and you’ll only see this on your next bill, when it deducts from your bill.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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