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Incorrect charges

Stephen Croxon
Community Member

Hi there -

 

I disconnected / cancelled my ID mobile plan over a month ago yet I am still being charged on my account. Please could someone look into this and refund any incorrect charges that have been made.

 

Many thanks.

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1012 replies
    • April 30, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Stephen Croxon   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    1 person likes this
    • Tyler
      Tyler
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3886 replies
    • May 1, 2025

    Hey there ​@Stephen Croxon, sorry to hear that. It’s likely you requested a 30-day disconnection, meaning the contract and charges remain active for those 30-days. Do you know what date you requested the disconnection please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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