I changed my direct debit date to the 1st of the month and it’s coming out on the 1st of November instead of the 1st October

Hey there ​@Nogpot, please see the explanation for this on the webpage below

https://www.idmobile.co.uk/directdebit

“

1. The month when the change is applied.

You’ll have a longer billing month than usual. This is so we can move your billing period to align to your new payment date.

You could be charged for almost two months on one bill, depending on the date you choose. But don’t worry - we’ll give you all the monthly allowances you’re entitled to.

For example, if your longer billing period is 45 days and your normal monthly (30 days) allowance is 300 minutes, we’ll give you 450 minutes (1.5 times your normal monthly allowance). You’ll also get 45 day’s worth of recurring add-ons. One-off add-ons will last 30 days, just like they usually do.”

Thanks,

Tyler