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Incorrect Final Bill

  • February 1, 2025
  • 3 replies
  • 48 views

I was in the last 30 days of my 18m term, i requested a pac code on 08th Jan and had an email that said if i used it now i would be charged £41.79 (paying £40.99 per month line rental). Decided against using it/cancelled the pac code. Raised a new pac code 22nd Jan and it says if i used it that day estimated final bill would be £63.91. This made no sense and I challenged it last Saturday on the online chat, i was told it needed investigating, as like i had pointed out at the time i had paid line rental until 2 days before the end of my 30 days notice period (request of pac code) so my final bill should be 2 days line rental plus any additional charges for calls/texts/data etc. I haven’t been contacted a week later. My number has moved to new carrier and my final bill email says outstanding balance of £27.50. It says. When looking at the bill it is including a charge for the balance from the previous bill that hasn’t been paid yet, but this will still come out. It is ridiculous.

 

3 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3886 replies
  • February 2, 2025

Hey there ​@suldog316, sorry to hear that.

 

Your final bill will include the termination fee if you left us early.

 

It will also include any outstanding bills, and also the next 30-days if you processed a 30-day disconnection with us, as the line is still active, so line-rental charged for those days.

 

If you’d like us to PM you and view your bill and discuss further, we can do so.

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 1 reply
  • February 4, 2025

Hi Tyler,

 

Yes if someone can PM me please

 


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  • iD Mobile Employee
  • 2119 replies
  • February 5, 2025

No problem at all ​@suldog316 

 

Please check you inbox for a private message from our team. 

 

Nat