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incorrectly charged for international roaming.

  • 5 July 2024
  • 8 replies
  • 213 views

I have been charged an additional £2.40 on my plan for international roaming, however I only visited Corfu which is in the EU and included on yhe inclusive roaming list. How do I get this refunded to my account?

8 replies

Tom
Rank
Userlevel 8
Badge +6

Hi @Nigel Cronin 

 

On your bill it should label this charge, please could you let us know what it’s labeled as?

 

Tom

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Nigel Cronin
Rank

 

andewhite
Rank
Userlevel 8
Badge +10

 

Looks like an ROW (Rest of the World) charge, @Nigel Cronin. 

This could happen while connected to a network cell tower in Albania.

Some places in Corfu appear to have better cellular reception from Albania, rather than local cell towers (for NOVA & Cosmote).

Forum member (non-iD)
Nigel Cronin
Rank

Hi Tom, fully understood and I know its only £2.40 but its the principle of it.  It was not my fault that ID connected to Albania. My wife who is with Vodafone had the same issue and she was refunded by them.

Lauren
Rank
Userlevel 4
Badge +4

Hi @Nigel Cronin, @andewhite is correct here. Your phone will have been connected to a mast that would have incurred the rest of world charge, despite you being in Greece. 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren

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Sam Horgan
Rank

I was on holiday and drove from UK to Poland, then went to southern Germany and drove back via Luxembourg and France to the UK.

 

Countries passed through, France, Belgium, Netherlands, Germany, Poland, and Luxembourg.

 

I am now seeing on my bill a charge for ROW roaming.. why?

 

I looked at the roaming and all the countries are included so where is the rest of world charge from?, why does the bill not specify?

 

Any help appreciated as would be good to know and maybe be able to question it and get a refund…

Thanks in advance.

Nigel Cronin
Rank

In addition to the issue with being charged for non listed overseas country's,  depute not visiting that country I have another issue with this company.  I set up.my contact through money supermarket. Com with the promise of a £30 amazon voucher

 They contest this and the voucher was decl8ned. For these reasons I will be termination my account as soon as my contract ends an look for an alternative provider 

Kash
Rank
Userlevel 8
Badge +7

Hi @Sam Horgan @Nigel Cronin,

I would advise contacting our Live Chat Team if you are unsure about your bill.

The team can check the charges and remove them if they have been applied incorrectly.

 

Kash

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