My three plans have increased in price. Also it mentions I have changed my contract on one of my numbers. Just need to get to the bottom of these issues.
+22Hi there
Are these 3 plans SIM only?
Or 3x phone and SIM contracts?
If you’ve not changed the phone number then this might be fraudulent activity by a third party. Have you checked to see if one of the phones no longer works?
Have you set the billing cap to £0 on all 3 accounts?
+24Hey there
If your contract prices have gone up, this could be due to the RPI/CPI price increases in April.
If the price increase has only just occured now, then this could be due to a plan change, direct debit date change, or out of contract charges being applied due to extra usages, or premium calls for example.
My best advice would be to contact our live-chat, to investigate your accounts and billing:
https://www.idmobile.co.uk/live-chat
Thank you,
Tyler
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